Refund policy
Product Refund and Return Policy
No Sales "On Approval" or "Sale or Return"
No sale is made on approval or under a sale or return basis. Archatrak Inc. may, however, at its option, allow a return. Any such return shall be at Buyer's sole risk and expense, including return shipping costs. Requests for consideration can be made via email to admin@archatrak.com
Such returns shall be affected only upon actual delivery to Archatrak Inc. or as otherwise instructed by Archatrak Inc. in writing
No credit, whether by refund on monies paid or by allowance against monies due, shall be given until such return has been received by Archatrak Inc. Any returned Products must arrive back at the Archatrak warehouse location(s) nominated in writing by Archatrak, in the same condition as they were when delivered to the carrier by Archatrak Inc. for original shipment to Buyer.
Credits are subject to the prior satisfaction of any and all past due monies owed to Archatrak Inc.
Shipping and Restocking Charges on Returned Products
Buyer accepts responsibility for both the original outbound and return freight charges on any Product returns, excluding Product damaged in transit or where an error was made by Archatrak, including handling, repacking, insurance and any other costs associated with the return of Products.
Archatrak accepts no obligation to arrange return shipping but will provide assistance on request.
Unused or leftover product can only be returned in the original packaging and Buyer must accept responsibility for both the original and return freight charges
A 15% restocking fee will apply to any returned Product not due to damage in transit or unless Archatrak erred in filling the order.
Any refunds or credits will only be issued after the Goods have been received by Archatrak's warehouse, counted and inspected for damage.
Damages and Product Related Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. For full sales and delivery conditions see Shipping Policy.
Product Returns for Damaged or Incorrectly Delivered Goods
Archatrak will accept return or exchange of Products damaged in transit to the shipping address designated by the customer, or incorrect product which has been shipped.
Archatrak will be responsible for the shipping charges on Products returns which are damaged in transit or incorrectly delivered.
Procedure for Requesting Product Returns
You must first request a Return Authorization Number by emailing sales@archatrak.com with detailed reasons for the return and pictures or a video of the product that supports your reason. Upon approval you will receive the RMA# and the address of the warehouse where you can return the product you would like to return.
Product returns made without the express written consent of Archatrak Inc. including refused shipments without the prior consent of Archatrak Inc. constitute unauthorized returns. Unauthorized returns may not be accepted and will incur unloading charges, storage fees, disposal fees, etc.
Any Products returned must be in full and unopened cartons that have not been damaged, stained or affected by water, or mutilated in any way, free from any damage and in resalable condition.
Any Products submitted for return that are received by Archatrak in broken, damaged or previously installed condition, will not be subject to credit.
Time Window to Return Products
Products may not be returned after thirty (30) days from the original shipment date or pick-up date, unless agreed by Archatrak.
Payment of Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved in full or in part only. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days passes since we’ve approved your return, please contact us at admin@archatrak.com.
Claims Made by Buyer including Warranty Claims
As a condition precedent to recovery of any claim of any kind, Buyer must comply with the following.
All claims of any kind, except nonreceipt, must be made to Archatrak Inc. within three days after receipt of shipment. Claims for non-receipt must be made in writing delivered to Archatrak Inc. within fourteen (14) days after receipt of an invoice.
IMPORTANT: Claims of damage must be noted at time of delivery on the shipping documents and countersigned by a representative of the shipping company.
Failure to do so may result in total loss of Buyer’s ability to collect damages from the shipper and will release Archatrak Inc. from their obligations.
Liability for breach of warranty or contract shall arise only upon prompt return of the Products claimed to be defective at Buyer's expense and after due notice of the claimed breach being provided to Archatrak Inc. Archatrak Warranties can be downloaded as follows:
Porcelain pavers: https://archatrak.com/wp-content/uploads/2025/05/Porcelain-Pavers_Warranty_2025.pdf
Plastic Pedestals: https://archatrak.com/wp-content/uploads/2025/05/Polyethylene-Paver-Support_Warranty_2025-1.pdf
Interlocking wood tiles: https://archatrak.com/wp-content/uploads/2025/05/Ipe-Interlocking-Deck-Tiles_Warranty_2025-1.pdf
Structural wood tiles: https://archatrak.com/wp-content/uploads/2025/05/Ipe-Wood-Deck-Tiles-Structural_Warranty.pdf
With respect to porcelain pavers, Buyer acknowledges and agrees that for any Order of porcelain pavers, Archatrak cannot guarantee exact color shades or precise matching with any sample previously ordered or provided, including, without limitation, replacement of Products delivered to Buyer.
Contact Us
You can always contact us for any return question by email to admin@archatrak.com or by calling us at 866 2026 8316.